I am SO sorry about your chemical, 2ladies.
I have requested a refund on the five vials I had in storage of 241R back in November and still do not have a refund check in my hands. Now that yet one more loss has been reported and he is no longer donating, I am SO MAD. This heartache I have experienced from this loss is already a huge thing to deal with, let alone hearing I’m not the only one reporting losses from him and still no (super lame 50%) buyback refund.
I have walked away from NWCryo after how this was handled and have found a cryobank that has a better buyback option, more success stories, and actually answers my phone calls.
May we all have better luck.