Topic: I can’t find my vials on my account

I have several vials in long term storage to try for a bio sibling.  I contacted NW after the merger because I couldn’t find them on my account.  They said it was normal and that the info wasn’t lost.  That was a month ago and I still can’t find them when I checked earlier this week.  It’s really starting to stress me out.  Is anyone else having this issue?

Re: I can’t find my vials on my account

I’m having the same problem. There was a message at one point that said to call if you need to ship a vial, but hopefully the inventory view will be available again after the new website upgrade.

Re: I can’t find my vials on my account

Yep, for now you have to call to verify what you have in storage, they said probably with the next update that will be fixed.

https://lbyf.lilypie.com/f3hx.png
https://lagf.lilypie.com/Late.png

Re: I can’t find my vials on my account

Hello all this feature is coming soon! We will send out an email blast to keep everyone up to date on the latest developments.